Return Policy

This Return & Refund Policy applies to all eligible lighting product transactions completed on sotablescom.

We provide a 30-day official return service window, which takes effect from the date when the user signs for the package. All returned products must be kept in brand-new, unused and uninstalled condition, without scratches, stains, deformation and artificial damage, and must be complete with original official packaging, accessories, instruction manuals and product labels of sotables.com.

Products damaged by improper installation, artificial collision, long-term use, secondary processing and personal misuse are not eligible for return and refund. If users receive defective, wrong, missing or damaged products due to our shipping errors on sotables.com, we will bear all return shipping costs and provide free replacement or full refund services. For voluntary no-reason returns initiated by users, all return freight and handling fees shall be borne by the users themselves.

Customized lamps, clearance discount products, final-sale items and products damaged due to user address errors are non-returnable and non-refundable. After we receive and inspect the returned goods to be fully compliant, the refund will be processed within 3-7 working days and returned to the original payment account of the user.